An emergency room story to make anyone ill

By Attorney David Engler

Have you ever received an Explanation of Benefits letter from your insurance provider and cannot figure out what you owe? You are not alone in deciphering a hospital bill. At http://www.latimes.com/health/la-me-lopez-medicalcosts-20120325,0,6538717.column/ Steve Lopez describes how a father received a $5000 dollar emergency bill for his daughter’s tummy-ache!

STEVE LOPEZ

So they went to Providence Tarzana Medical Center’s emergency room, where Moser handed over his insurance information. He had lost his job in TV production, and later bought his own medical insurance. To keep the monthly premiums manageable, he went for a plan with a $5,000 deductible.

“I kept asking, ‘Is this really necessary?’ ” said Moser, who first questioned the emergency room staff about the need for an IV drip to administer a saline solution.

The staff agreed not to do the saline solution. After some blood work, the doctor recommended an ultrasound, which Moser questioned. He relented, though, when the doctor said it wasn’t absolutely necessary but would rule out anything serious. And it did, so Ella went home with what was diagnosed as nothing more than an upset stomach, from which she quickly recovered.

But when the bill arrived, John Moser felt a sharp pain in his own gut.

The cost for just walking in the door of the emergency room? That came to $1,288. The ultrasound nicked him an additional $1,135. A comprehensive metabolic panel (blood analysis) was billed at $1,212.

Moser was also charged $158, accidentally, for the saline solution he had turned down. The total came to $4,852.55, not counting separate bills that would arrive later and total nearly $1,000, including $540 for pathology and $309 for the doctor.

“I was shocked,” said Moser.

The first bill, $4,852.55, was confusing, as medical bills often are. It said “your health plan has recently made a payment on your account.” It said the balance, $2,571.85, “is now your financial responsibility.”

When Moser mentioned the bill to his father, Marvin Moser flipped.

“Yes, the fees in ERs are off the wall all over the country,” the professor of medicine told me, but he found Tarzana’s to be extraordinary. “The one thing that stands out, beyond belief, is $1,212 for a metabolic panel.”

That’s a test, Dr. Moser said, in which a technician draws blood for chemical analysis, and it takes just minutes. Moser questioned not only the charge, but the usefulness of the test in his granddaughter’s case.

Out of curiosity, I went online to see what a lab might charge for a comprehensive metabolic panel.

Any guesses?

Some labs advertise prices as low as $39.

Glenn Melnick, who teaches hospital economics at USC, was not surprised.

“By and large, these prices are fictitious numbers,” said Melnick, who argued that Tarzana and most other hospitals routinely charge astronomical fees, especially for emergency room services.

Of course, and it’s all part of a years-long game in which the charge for service, the true cost of the service, and the acceptable payment are in three different orbits. And that doesn’t even take into account how the charges are adjusted up or down depending on who’s paying them and whether they have worked out a deal. How can patients hope to make sense of such an indefensibly convoluted system?

Starting Monday, President Obama’s healthcare reform act will get a hearing before the U.S. Supreme Court. But how can you have an honest conversation about soaring healthcare costs and health insurance, Dr. Moser asked, without addressing the maddening fictions built into the system? Patients seldom know in advance what they are being charged, he said, and many later find themselves in “medical bill bankruptcy.”

Melnick said hospitals argue that they lose money providing service to the uninsured, and by not getting reimbursed enough for Medicare or Medicaid patients. There’s some truth to that, Melnick said, but prices are set artificially high to help balance the books on the backs of paying customers. In the case of a $1,200 charge for entering an emergency room, Melnick said, the Medicare reimbursement is likely to be $300 or less, and far closer to the hospital’s true cost.

“Hospitals have figured out they can rapidly increase charges in the ER,” Melnick said, “and that will lead them to get higher amounts even from insurance companies they negotiate with.”

This is a very big deal, Melnick said, because half of all patients admitted to a hospital in California go in through the emergency room. Melnick said there’s also been a huge increase in the number of patients who lost group coverage and purchased individual plans with high deductibles, making them more vulnerable to exorbitant charges.

“More and more, people are seeing their deductibles eaten up on one visit.”

Melnick directed me to a state website (http://www.oshpd.ca.gov/chargemaster/) where every California hospital lists its fees. I did a little surfing and it appeared that the comprehensive metabolic panel for which Tarzana charged $1,212, Cedars-Sinai Medical Center lists a price of $786.45 and Ronald Reagan UCLA Medical Center charges $350.

A Tarzana spokesperson, Patricia Aidem, sent me a statement defending Ella’s care. “A child’s life was in our team’s hands and they acted accordingly…” said the statement.

It added that Providence hospitals spend millions each year on charity care for those who can’t pay. Aidem also provided data from the state website showing higher fees at other hospitals than Tarzana charged in the Moser case, including $2,678 for an abdominal ultrasound at West Hills Medical Center and a $4,413.24 emergency room visit at Cedars.

But that’s just the point. The price swings are so dramatic that they seem arbitrary, if not indefensible. I can’t predict how the Supreme Court will rule on healthcare, but I’m prepared to issue my judgment: It’s a mess.

(Look for a column in the next week on how the bill for Ella Moser’s tummy ache was settled and tips on how to avoid going broke from a minor medical emergency.)

steve.lopez@latimes.com

Attorney David Engler
Phone: 330-729-9777
http://www.DavidEngler.com Attorney Engler’s website
Areas of Practice: Family Law, Elder Law, Domestic Relations, Bankruptcy, Criminal

Also published on eGuardianship.com on March 26, 2012 http://eguardianship.wordpress.com// and Family Fault Lines Blog http://familyfaultlines.com//

Brains Shrink, Heads Grow!

By Attorney David Engler

The terrible irony of getting older is that the physical size of our head gets bigger as the size of our brain decreases. I have seen pictures taken 20 years ago and I can hardly recognize myself. The hair has fallen out, grayed and my eyelids droop. I have not invested in plastic surgery but will do so as soon as it is offered inside a Wal-Mart store, like it’s eyeglass center or banking services.

A new study in the Proceedings of the National Academy of Sciences states that human brains are unique in that they can shrink up to 15% in a lifetime. Before this study it was assumed that all primate brains had shrinkage. Turns out it is only us.

By 2030 about 1 in every 5 people in the United States will be over the age of 65. This is twice the number of elderly than just a decade ago according to the U.S. Administration on Aging.

The brain shrinking conditions that affect the elderly can be depression and Alzheimer’s disease. These diseases of course can be a by-product of the shrinking brain. In a terrible commentary on most of us over 50; poor memory may stem from a fractional shrinkage in the hippocampus. This is when you forget a friend’s name or forget an appointment. My brother believes he has CRS. When I asked him what that diagnosis was he said, “Can’t Remember Shit.”. My mother firmly believes that it might have had something to do with pot smoking during the seventies. I knew nothing about these claims and the statutes have long passed.

So we live twice as long as chimps and this might explain why our brains start to shrivel. They only live into their 40’s. A shrinking brain is the neural equivalent of sore knees and stiff fingers. Perhaps we need to forward this blog post to our children so they can be patient with us. (if you can remember)

Attorney David Engler
Phone: 330-729-9777
http://www.DavidEngler.com Attorney Engler’s website
Areas of Practice: Family Law, Elder Law, Domestic Relations, Bankruptcy, Criminal

Who You Calling Sweetie?

By Attorney David Engler

Have you ever taken an aged client or your parent to the Doctor’s office and the doctor or nurse refers them as sweetie or sugar or some other term of endearment?

I know the doctor is trying to show compassion and connection but the opposite often occurs. It is a way of saying I don’t take you all that seriously and need to address you in a patronizing way; seniors get offended by health care professionals who treat them like children. A male doctor would not refer to a 36-year-old female client as sweetie and he should not refer to an 83-year-old female any differently. It is the subtle use of words that convey a relationship that is not equal.

The people we bring to their doctors might be frail and fearful but most are of sound mind and understand that they are being talked about in their presence.

I am suggesting to all well-intentioned professionals to refer to the elderly in the more respectful manner of Mr., or Mrs. or by their first name if they have a solid relationship.

Never ask the son in the room if the Mom is acting confused when the Mom is sitting right there. It feeds into their sense of hopelessness that their guardian or child is the only one that can be trusted with medical questions. There may be a time for such questions but they should be done outside of the presence of the patient.

You might order your eggs at a roadside diner and call the waitress sweetie, but you should never call an aged patient sweetie. They know as much about their condition as the doctor does and they have seen more of life, like the ravages of war, like raising a family, or making tough decisions at work. Always err on the side of treating our elders with respect.

Attorney David Engler
Phone: 330-729-9777
http://www.DavidEngler.com Attorney Engler’s website
Areas of Practice: Family Law, Elder Law, Domestic Relations, Bankruptcy, Criminal